Immediate joining for UG/Any Graduate Freshers & Experienced At Tech Mahindra

 Tech Mahindra Recruitment 2021 UG/Any Graduate for Technical Support Associate At Hyderabad/Secunderabad.Tech Mahindra Notification full detailes below.Interested and eligible candidates can Send Your resume.

  • Vacancy details:
  • Post Name: Technical Support Associate
  • Qualification: UG/Any Graduate
  • Experience:0 to 3 years

Job Description: Tech Mahindra Hiring For Technical Support Associate ! 

Important Details :

  • Location:Hyderabad/Secunderabad
  • Post of date: 15/11/2021
  • Salary:₹ 2,50,000 – 4,25,000 P.A.
  • Contact -Ravali-7386051485
  • Selection ProcessThe selection will be on the basis of Interview.

Roles and Responsibilities

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.You will diagnose and troubleshoot software and hardware problems and help the customers to have uninterrupted usage of the Telecom products.
The roles and responsibilities of a customer service representative are…

  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root cause of the problem
  • Perform a series of actions via Voice process, until they’ve solved a technical issue
  • Escalate unresolved issues to the appropriate internal teams
  • Collect prompt and accurate feedback from customers
  • Master the use of a helpdesk software.
  • Five days of working in the week with two days rotational off
  • US shift timings.
  • Your job will be based out in HYDERABAD-with Work At Office right from Day 1 of joining.

All of the above tasks can be made easier only if you get familiarized with customer support software. As a CSR agent, you should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner.
Desired Candidate Profile
Any fresher graduate or Post Graduate candidates or experienced from any international BPO/ITES background can apply.

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role would be an added advantage.
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues

.Flexible for rotational shift, having known that your client base is from America thus you should be comfortable doing rotational shift.
Immediate joining would be an added advantage.
You should be convenient with WORK AT OFFICE
Perks and BenefitsRemuneration will be disclosed at the time of initial screening or once you successfully clear up all the interview rounds.

Apply Online

About Company

Tech Mahindra is an Indian multinational company that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Hyderabad/Secunderabad and has its registered office in Mumbai.

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